Return Policy
We want you to be completely satisfied with your purchase. If for any reason you’re not happy, we offer the following return policy:
Physical Products:
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Return Period: You can return physical products within 14 days of receiving your order.
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Conditions for Return: The product must be unused, in its original condition, and in the original packaging.
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How to Return: Please contact our customer support at xtrememind@pm.me to initiate the return process. We’ll guide you through the next steps.
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Return Shipping: Customers are responsible for return shipping costs, unless the product is defective or damaged upon arrival.
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Refund/Exchange: Once the returned product is received and inspected, we’ll process your refund or exchange within 5-7 business days.
Digital Products:
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Return Period: You can request a return for digital products within 30 days of purchase.
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Conditions for Return: Digital products must be unused and you must not have downloaded or accessed the product.
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How to Return: To initiate a return, please contact us at xtrememind@pm.me with your order details.
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Refund: Refunds will be processed once we verify the product has not been accessed. Refunds will be credited to the original payment method.
Exceptions:
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Certain items, including downloadable files or products marked as “final sale,” may not be eligible for return or refund.
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Returns and exchanges are subject to inspection and approval.
If you have any questions about our return policy, please don’t hesitate to reach out to our customer service team. We’re here to help!
